Hi, I’m Kulbir - A strategic product designer at Samsung Research.
As the lead designer for Samsung’s Knox Configure, Knox Service Plugin, and Knox Asset Intelligence, I blend strategic thinking with design craft to drive innovation in B2B cloud services.With a Master’s in Human-Computer Interaction from Indiana University, my expertise lies in product strategy, system thinking, leadership, and fostering collaboration. On a lighter note, I’m a dog lover and adventure seeker :)
Featured projects…
Samsung Knox Configure- Creating easy to use cloud managing portal
As a design lead for Samsung Knox Configure an cloud-based solution for enterprises, I played a pivotal strategic role, driving initiatives that increased customer satisfaction score 58% from 60 to 95.
Samsung Knox service plugin- Makes Knox Platform for Enterprise features faster and easy to be use by IT admins.
Knox service plugin is used by thousands of IT admins through UEM partners like Microsoft Intune, VMware, etc. I am leading complete overhaul of policy configuration flow by keeping users top pain points and goals in the center of my design process.
Infor - Making easy for developers and business analysts to create complicated process flows.
Infor process designer is incredibly powerful tool used to create and business process flows. I took it from desktop software to a cloud-based service.
Samsung Knox mobile enrollment- Streamlining premium service profile creation for premium features
I proactively identified friction in the signup user journey for Knox Mobile enrollment basic and premium users. Proposed redesigning it, and helped prioritize it on the product roadmap.
Infor Talent science- Talent assessment tool made to help organizations to retain and develop their workforce.
Led the design of Talent science web and mobile experience with the goal of using Infor customer employee data to create self-improvement plans to help employees achieve the career goals.
Samsung smart accessories- Allowing users to customize their Samsung devices in seconds.
As the design lead for Knox Configure, I played a pivotal strategic role, driving initiatives that led to create seamless enrollment experience and app experience which was necessary for new product launch.